About MACPASS

The MACPASS Customer Service Centre is now permanently closed

Since March, our staff has returned more than $4.7 million to customers who had money in their MACPASS accounts. We’ve closed 177,00 accounts, but there are still a few thousand active accounts with $20 or less. Information attached to the account is old or invalid. and the account owners have not contacted us in response to our public campaigns.

What does this mean to me?

If you think we owe you money, please log in to your web access account to submit a support ticket, update your credit card details, and request a refund. Or email us at macpass@hdbc.ns.ca with your account details and we’ll get back to you within five business days. Please be sure to include your name, address, and phone number so we can serve you effectively. Please note: e-transfers are not possible.

Also, your account statements are available for you to download ONLY until Dec. 31, 2025.

Thank you for your support over the past 27 years

You can continue to use the MACPASS App to monitor traffic. The Account Management functions will be available as READ ONLY once your MACPASSS is cancelled, but the traffic part of the app will remain active.